Frequently asked questions
What is the return policy?
Returns & Exchanges
Due to the intimate nature of our products, we cannot accept returns of opened items for hygiene and safety reasons.
- Defective Products: If your item arrives with a factory defect, we will gladly provide a replacement or store credit. Please notify us within 7 days of receiving your order and include photos or details of the issue so we can resolve it quickly.
Refunds
We do not offer refunds.
We appreciate your understanding and commitment to maintaining a safe and positive experience for all PlayAura customers.
Are toys safe for my body?
The toys at PlayAura are made with body safe materials only. Materials like medical grade silicone and glass, crafted with your saftey and comfort in mind.
When will I get my order?
We will work quickly to ship your order as soon as possible.Once your order has shipped, you will receive an email with further information. You can expect your shipment to arrive within 2-5 days. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Standard shipping is free over 75$
Express shipping is 20$
Any standard shipping is based on your location and calculated at checkout